Multiple Instances (UK1/ AU1/ ASIA2) - Loss of Documents upload service

Incident Report for Oracle Aconex

Resolved

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Posted Sep 28, 2026 - 20:50 UTC

Update

Our engineers are continuing to work towards resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible.
Posted Sep 28, 2026 - 20:14 UTC

Update

Our engineers are continuing to work towards resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible.
Posted Sep 28, 2026 - 16:19 UTC

Update

Our engineers are continuing to work towards resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible.
Posted Sep 28, 2026 - 11:57 UTC

Update

Our engineers are continuing to work towards resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible. The next update will be in 60 minutes.
Posted Sep 28, 2026 - 09:28 UTC

Update

Our engineers are continuing to work toward resolving the issue that may be impacting your user experience. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We are committed to resolving this issue as quickly as possible. The next update will be in 60 minutes.
Posted Sep 28, 2026 - 08:17 UTC

Identified

Oracle teams had identified the cause, and are currently working on remediation efforts. As a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We will provide further updates once more information is available. Thank you for your continued patience.
Posted Sep 28, 2026 - 05:57 UTC

Update

We are investigating an issue affecting Document uploads through the New Enhanced Upload feature in the Aconex Documents module. However, as a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We will provide further updates once more information is available.
Posted Sep 28, 2026 - 04:30 UTC

Investigating

We are investigating an issue affecting Document uploads through the New Enhanced Upload feature in the Aconex Documents module. However, as a workaround, users can switch to the previous upload experience (Documents → Switch to previous selection). We will provide further updates once more information is available.
Posted Sep 28, 2026 - 03:12 UTC
This incident affected: UK1 (United Kingdom) (Documents), ASIA2 (Asia) (Documents), and AU1 (ANZ) (Documents).